How long does it take for a help ticket to get attention?

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Ethan Ham

• December 22, 2016 15:37

How long should I expect to wait for a customer service rep to respond to a help ticket? My first ticket seemed to simply disappear (when I'd go to the link that Adoramapix emailed me for it, I'd get a page that said, "Oops, the page that you are looking for doesn't exist."

I called Adoramapix and the customer support person told me to submit another ticket online (so that I can include photos of the problem). I did that a couple of days ago, but there has been no action taken since.

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  William Ray

  • December 22, 2016 16:19

  Their help ticket system seems to be broken. I entered two and the links to both returned a page does not exist error.

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  William Ray

  • December 22, 2016 16:20

  I got no response from either ticket. I ended up contacting them via email and live chat, but they were not willing to resolve my issue in time for Christmas.

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  Ethan Ham

  • December 23, 2016 17:09

  Just got a response... it took a few days, but my problem is being solved entirely to my satisfaction. Thank you, Adoramapix! 

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