posted this on August 3, 2010, 7:11 PM
Prepaid Prints are only available to accounts
To redeem your prepaid prints, upload your images or choose from your albums. Set up the job and proceed through the order process until you get to the “Order Summary” page. At the top of the right column on that page you’ll see a small checkbox indicating you will use the appropriate prepaids available for this order. Check the box, then add the job to your cart and continue to checkout or create a new job to use more of your prepaids in a different size or paper type.
The return policy for prepaid prints is as follows: If you haven't redeemed any of the prints, we can issue a refund. If you've used even one print, no matter how many you've ordered, we are unable to refund anything from that batch of prepaids. Prepaids are considered a "special promotion" and so cannot be combined with any other promotions or specials such as free shipping. To claim a refund on unused prepaid prints send an email to firstname.lastname@example.org. Be sure to include your order number and the reason you would like the refund.