AdoramaPix Forums/Community Chat/General Discussion
Getting answers to your questions
Al Escudero
posted this on June 02, 2010 12:45 pm
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At AdoramaPix we take customer support very seriously. For that reason we've created multiple options to get you the answers you need, when you need them. Please choose the option listed above that best meets your needs. Detailed below are short descriptions of the various options:
- FAQ: We have tried to anticipate your questions and written up answers! Unless your question is very unusual, check out our FAQ and you're likely to find it there - especially handy for those late-night questions!
- COMMUNITY: Our community forums provide you with an opportunity to ask questions of other customers, as well as to see past questions and the answers they received. Just type your question into the search box above.
- HELP VIDEOS: Sometimes a picture is worth a thousand words. Check out our YouTube channel to see some help videos on common topics.
- WORKSHOPS: Our online workshops are like a help video that can talk to you! Once a week we hold workshops/webinars ranging from classes on our photo book software to open Q&A sessions where you can get answers to any AdoramaPix-related questions.
- EMAIL: Do you have a detailed question? Some digital photos you'd like us to see? Maybe you're just shy. Send us an email and our knowledgeable staff will respond in kind.
- LIVE CHAT: Stuck on something and need an answer right away? Our Live Chat is available during business hours directly from our photo book editor. Just click the link at he top of the screen and get an answer right away.
- CALL US: Sometimes its just easier to talk to someone on the phone. Call us during business hours at 888-216-6400 and one of our knowledgeable staff will be happy to help.
- FACEBOOK: If social media is your thing, we're happy to oblige. You can visit our Facebook page or follow us on Twitter.
Last but not least, if you're in New York you can always visit us in person at 42 West 18th Street, New York, NY. We'll save you a seat!
Comments
Please give us a way to turn off automatic email updates to forum postings. I don't want my email box flooded with updates. The option to turn off forum updates is generally a standard on other forums I belong to.
Is there an option to edit your message after posting it?
Hi Luciana. If you post an article you can edit it by clicking on the edit option in the upper right corner of the original post.
If you are referring to comments made to an article, no the comments can't be edited or deleted except by forum moderators.
Thank you for your reply. I meant messages...it would be nice to have these options in the future though.
How do I view other peoples shared photo books
Can not find a link
Hi Victor. Someone would need to share their book first and provide you with the link. For details on how to do this, check out our help file on sharing.
Hi, I can't seem to find what kind of payment options you offer. I assume credit cards, but do you accept paypal or debit cards?
Hi Laurie. You can find the types of payments supported in the payments section of our solutions library. The way to get instant answers to questions like these is to type a keyword in the search box in the upper right corner of the forums. For instance if you type "payment" into the search box you get the message I provided the link to.
Hi Laurie. You can find the types of payments supported in the payments section of our solutions library. The way to get instant answers to questions like these is to type a keyword in the search box in the upper right corner of the forums. For instance if you type "payment" into the search box you get the message I provided the link to.
This website sucks: I ordered my book over a month ago and still have not received it, I posted a question 18 days ago and it still hasn't been answered, every time I call I can never get through, and they sent me a FAKE EMAIL saying they shipped my order but they just changed the date and sent it out with an old UPS tracking code.
Hi Nicolle. Unfortunately your order seems to have been placed just before the Passover holiday during which the company was closed. This probably resulted in the lengthy time between when you placed your order and its arrival. This happens once a year and is not the norm. We tried to let everyone know about the holiday well in advance, but you may have missed the notices. Sorry about that.
With regards to the question you posted, I just went through the last three weeks of postings and wasn't able to find it. Could you point it out for me please - I'd be happy to answer it.
Your difficulties contacting customer support may be a result of the post holiday backlog. Since the company was closed for a week and a half, call volumes in the first days after the holiday were a little higher than normal. Things are starting to wind down now so if you try again this week you should have better luck getting through. Hopefully one of the support staff can help you resolve your shipping questions.
I have a Nikon D700---is it good enough to get 20x30 prints??? If so, how do I set the camera and/or use something like PS5 to bring the picture to a suitable resolution?????----thanks----Dan
Hi I am having a problem with uploading my picture which I want to sent for digital printing??
Hi Dan. I don't have a D700 but I've enlarged photos from my 12MP 5D to that size with good results. Just make sure your camera is set tot he highest resolution and highest quality setting, and that you don't heavily crop the image. There is a tip posted at the bottom of this post that describes the process for enlarging images in Photoshop.
Hi Sidra, can you describe the difficulties you are having in more detail?
Thanks!
Hi Al---thanks for the info----I do not think that I have read anywhere about how exactly to "set the resolution to its highest" in a manual---can you provide me with a little direction on that????----thanks----Dan
Dan. You'll find the manual for the D700 by clicking here and the information you're looking for is on Pages 58-70.
Regards,
AL
Thanks Al----I could not download the manual as it sends me to PSE9 and ask for some sort of PDF password etc etc-----I do have the regular D-700 manual and I checked it out-----as usually I am, I didn't look at it completely----looks like those pages will help.the only EXACT thing any of says that says "max resolution" has to do with the "image size" selection.............I have to play with it------thanks again----Dan
Im trying to print my head shots, and i need to have my name on the bottom right hand corner in the front, I can't seem to figure out how to make this happen, any suggestions?
If you're talking about a standard print, then I would make a copy of the original photo and bake the signature into the copy. Make your default signature (or company name/copyright, etc.) as a transparent PNG to make it easy to re-use. Anytime you have a photo you want to watermark, just cut-paste it over the bottom corner of your photo. If you're referring to a headshot in a photo book, just drag a text caption onto the page and type what you want.
This service is really bad. I order a book and it says that estimate arrival is August 29th, 2011. ON August 29th, I get an e-mail saying the book is just sent out and will arrive September 2nd????
That is almost 1 week later than agreed upon. I understand about estimate but 1 week is really BAD BAD BAD estimation.